Dog Jog FAQs
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Entry Queries

When do entries open for the 2017 event?

Entries are open now

When will entries close?

Standard online entries will close on the Thursday night 9-10 days before the event takes place or when the course capacity is reached, whichever is earliest. Late online entries are available up until 10am on the day of the race if the course capacity has not already been reached. You can also enter on the day of the race at the help desk.

How many dogs can I enter per event?

Individuals may run with up to two dogs provided that each dog is officially entered and properly leashed.

I want to enter more than one person - is this possible?

You can enter up to 10 people at a time to any of our events by completing a group entry.

I’ve added additional dogs to my entry, will each of them receive a doggy bag?

Yes, each additional dog will receive a doggy bag.

Do I receive a goodybag as well as my dog?

You will receive one goodybag per entry which will include goodies for both you and your dog.

Can I enter if I have a medical condition?

If you have a medical condition that could cause you difficulties during or after the event, please first get clearance from your doctor to participate in the event. For your safety, it is advised that you do not participate in the event if you have had any sickness or symptoms in the week leading up to the event.

My dog is very overweight, can they take part?

If your dog is very overweight, it may be best to talk to your veterinarian about a diet and gradual exercise program that begins with walks and gradually works up to jogging.

Can female dogs which are in heat participate?

No. Female dogs in heat will not be allowed to participate. 

Which dog breeds are allowed to take part?

All dog breeds are welcome to take part, however please keep in mind that a Husky or other breed with a thick hair coat might be much happier in cold weather and pretty miserable in the heat, but a short-coated dog such as a greyhound or whippet might need to wear a jacket to run in cooler weather.

If you have a short-nosed (the technical term is “brachycephalic”) dog, such as a pug, boxer, mastiff or bulldog, running may too risky. These dogs have abnormalities in their airways (especially the nose and throat) that make it harder for them to breathe when exerting themselves, and can increase their risk of heatstroke during warm weather. Consult your veterinarian before running with any short-nosed dog.

Does my dog need to be up-to-date with their vaccinations?

Yes, all dogs entered must be up to date with their vaccinations.

Does my dog need to be a certain level of fitness to take part?

This event is safe for a canine who has an appropriate level of fitness to walk or jog a 5km distance. In the case of an animal emergency, there will be a veterinary nurse on site from the event team. However, you are responsible for the pre-conditioning of your pet.

Does my dog have to be licensed?

Yes. By law, all dogs must be licenced. 

Can I take part with a dog which doesn’t belong to me?

Yes, as long as you know you can keep the dog under control in the company of other dogs. 

Is there a minimum age for dogs?

Yes. Any dog under 12 months of age may not participate.

Can I transfer my place to another Dog Jogger?

No. Unfortunately you can’t do this due to health and safety reasons.

I’ve paid for and entered 3 people, but can only see my entry in My Details?

When you create an entry for an extra participant, this also creates a separate My Details account for each member. Details of how they can login and see their own entries can be found in their confirmation email.

I’m a late entrant and I didn’t receive my confirmation email?

The confirmation email is sent automatically after you pay for your entry. Remember to check your junk/spam folder for the email. If for some reason it is not there, just log into your account, press the My Orders tab at the top of the page, and print this page showing the payment for your entry.

Is there a minimum or maximum age?

No, any age of entrant is allowed so long as the individual is healthy enough to do so. Children under the age of 16 must be supervised at the event by a parent or guardian.

When will Dog Jog entries close?

Standard online entries will close on Thursday night, 9-10 days before the event takes place or when the course capacity is reached, whichever is earliest. Late online entries are available up until 1pm on the day of the race. You can also enter on the day of the race at the nearest help desk.

How long does the leash need to be?

All dogs must compete on a leash no longer than 6 feet.

What kind of terrain are the routes run on?

All Dog Jog our routes are in parks and therefore there is the option not to use the paths and to run on the grass – this would also be announced at the start of the event, particularly if the weather is hot.

Can I still take part in this event without a dog?

Yes, you can take part in the Big Fun Run which takes place earlier in the day at 11am, in the same location.

Some of my group members have not received their confirmation emails, what do I do?

If you login to your account, then you can control this directly. If you click on ’edit group members’ at the bottom of your entry, then ’resend email with entry link’ then it does exactly that. Your group members will then receive their confirmation emails again and will be able to complete their entries.

How will I know I have entered successfully?

To check your entry status log on to your My Details account.

Can I withdraw my entry and be refunded my entry fee?

You are entitled to a refund if you notify us within 14 days of completing your entry. Thereafter there is no refund. Please see the Terms & Conditions for further details. Entries are not transferable to another participant.

Can I see the Dog Jog Terms and Conditions?

Absolutely, you can find them here.

Event Queries

What do I do if I have not received my running number by race day?

You will be able to collect a replacement number from the Help Desk on the day of the event.

Please bring along your confirmation email, either printed off or on a mobile device, as well as some form of ID.

Is the event number for me or my dog?

The event number is to be worn by yourself, detailed instructions on how to do this will be sent to you along with your race number one week before the event.

Can I take part with a push chair or buggy?

Baby joggers, baby strollers and wheelchairs, where the course route safely allows, are permitted on the course. Participants must begin the event during the official recognized starting times and in the interest of safety should start from the back of the group. Please be aware that Dog Jog will involve a high volume of dogs so we would encourage parents and guardians to ensure that their children do not approach dogs without permission of the owner.

How and when will I get my Event Information Pack?

Your Event Information Pack will be available from within your My Details account at least 10 days prior to the event. The Event Information Pack is a document that we, as the event organiser, produce to tell you everything you need to know about the event and is tailored to the specific race distance you are participating in. You do not need to contact your charity with questions about the event, e.g. start time, transport options or to find out when you will receive your race number.

Will there be water on the course?

We will be providing water on course, start and finish points so that dogs & owners can keep hydrated throughout.

Can I take part wearing headphones?

Yes. 

Are there shower facilities available within the Finish Area?

No. There are no shower facilities provided as part of the event.

Is there a tracking app available to follow runners?

No. There is no tracking app available for this event.

What happens if I can’t run?

If you are injured or ill before the race you can withdraw and be offered a guaranteed place for next year. This would incur another entry fee.

If you are not planning to run please log into your My Details Account and withdraw from the race.

If you have a Charity Place and wish to withdraw, please discuss this with your charity as soon as possible.

Does my dog have to be on a leash?

Yes, all human participants must be in control of their dogs at all times.

What if my dog misbehaves?

At the discretion of the event team, dogs whose behaviour is unruly or might prove hazardous to other participants, dogs, or spectators, may be requested to leave.

How long does the leash need to be?

All dogs must compete on a leash no longer than 6 feet.

What kind of terrain are the routes run on?

All Dog Jog our routes are in parks and therefore there is the option not to use the paths and to run on the grass – this would also be announced at the start of the event, particularly if the weather is hot.

Do I need to clean up after my dog?

Yes. All human companions are responsible for picking up after their canine friends, it is extremely important that you clean up after your dog.

How do I know if my dog is struggling during the event and that we should stop?

If your dog shows any of the following signs: vigorous panting, struggling to run or walk, collapsing, vomiting, looking for shade, laying down or having white sticky saliva (it should be runny). If any of these happen find shade, give your dog some water to drink and pour some over them.

What if my dog takes ill?

This event is safe for fit and healthy dogs that are used to exercising over this duration.

In the case of an animal emergency, a local veterinary contact number will be available. However, you are responsible for making sure your dog is fit enough to take part and for not over exerting your dog during the event.

Can we still get a Doggy bag if my dog doesn’t want to complete the Dog Jog route?

Yes, if it turns out that your dog is not comfortable in the event it is better not to force them to complete the Dog Jog route.

Where can I get more advice about jogging with my dog?

Take a look at the Dog Jog advice page, it has lots of helpful tips. 

I am having difficulty logging into My Details and viewing my entry, what should I do?

Please contact us using the form below. In your message please provide
– Your full name
– Any alternative name you may have used in the past
– Your current email address (that you would like to be shown on your My Details account)
– Any previous email addresses

How many dogs can I enter per event?

Individuals may run with up to two dogs provided that each dog is officially entered and properly leashed. 

Where can I get more advice about jogging with my dog?

Take a look at the Dog Jog advice page, it has lots of helpful tips.

Can a dog transfer their place to another dog?

No, unfortunately this is not possible.

I’ve paid for and entered 3 people, but have only received one confirmation email?

Each participant will receive a separate confirmation email to their own email address.

Can I update my details?

You can update your address, password and email by logging in to your My Details account.

Will there be water available on the course?

We will be providing water on course, start and finish points so that dogs & owners can keep hydrated throughout.

Post Event Queries

How do I leave my feedback from the event?

We welcome your feedback. Without it we cannot accurately tell which aspects you really liked and would like to see more of and which need improvement. Please log into your My Details account and click on the questionnaire link. Thank you.

I did not finish, can I still get a finishers medal and other finishers items?

Sorry no, medals and finishers goodybags are a mark of achievement of finishing the race so it would not be fair to those that ran the full distance.

I did not receive all the finishers items I should have after the race, how do I go about receiving these?

Please get in touch with us via the online contact form letting us know which item(s) you didn’t receive and we will arrange to have them sent out to you as soon as possible.

I have lost an item at the event what should I do?

Please use the contact form below to let us know, select the ’event information’ option. In your message please provide:

– A detailed description of the item
– Where you think you lost the item
– Your race number
– Contact phone number

If the item is valuable we would recommend you file a police report. It is your responsibility to do this.

When will I receive my merchandise?

If you have ordered Dog Jog merchandise you will received this within three weeks of your order.

I am not satisfied with my merchandise, how do I return it?

If for any reason you are not satisfied with your merchandise you may return it within 15 days for exchange or refund providing the goods are unused. Please see the Terms & Conditions for further details.
Contact Form

Your name

Email address

Event

Question type

Race Number

Message

If your query is regarding a possible inaccuracy in your result, please let us know your estimated finishing time, what you were wearing and if possible, the race number of somebody else you ran with. This allows our team to look back over video footage and ensure the accuracy of your result.