If you have a medical condition that could cause you difficulties during or after the event, please first get clearance from your doctor to participate in the event. For your safety, it is advised that you do not participate in the event if you have had any sickness or symptoms in the past week.
What you need to do is create a My Details account for your child and enter them in the same way that you would enter yourself. If you wish to use your email address, you can do, however you would need to make sure that the password is different to your own account.
If you have two children, you will need to use your email address BUT use different passwords when you create each individual account.
If you are having trouble logging into one account it maybe that you need to reset the passwords for each individual accounts.
Any age of entrant is allowed so long as the individual is healthy enough to do so. Children under the age of 16 must be supervised at the event by a parent or guardian but the parent or guardian does not have to take part in the run itself. Therefore, children are allowed to run in the event unaccompanied provided the individual supervising them is happy for them to do so.
If you have ordered any merchandise you will receive this within three weeks of your order. Overseas orders may take longer.
Overseas orders are sent via Royal Mail standard international post with no tracking information
If for any reason you are not satisfied with your merchandise you may return it within 15 days for exchange or refund providing the goods are unused. Please see our Merchandise Returns Policy for further details.
Please contact us using the entry form below explaining the issue you have experienced. If there is a problem that needs actioning we will do this so make sure you check back in to your My Detail's account within the next 14 days to check. You will not receive an email back from us.
You can update your expected completion time up until 3 months prior to the event date, under 'My Events' and then clicking on 'Alter Entry'. At this point, your start pen will be assigned and we will not be able to change your start pen position.
Your 'user' name will be the email address you used to set up their Account with, usually your own email address if you are the Parent. If you cannot remember the password you can request one at point of log in. Their Date of Birth is the unique identifier for their account.
You will need to log into their 'My Details' Account. Their 'user' name will be the email address you used to set up their Account with, usually your own email address if you are the Parent. If you cannot remember the password you can request one at point of log in. Their Date of Birth is the unique identifier for their account.
Unless you have an approved entry into the Event which would come as a confirmation email you are not entered. We suggest you double check with your Bank to make sure the money has actually been taken out of your account and come back to us if this is in fact the case (use the contact us form).
Please log into your My Details account via the Event Website, you will see within your account if you have an 'approved' entry, if so then you are entered and will be sent your running number nearer the Event.
Make sure you have not created two 'My Details' Accounts, often a runner will log into a different My Details account showing no entry however has another 'My Details' Account that does have an approved entry. Make sure you are using the correct email address to log in.
It may be the case that you have duplicate accounts on the system, and that one of the accounts has an incomplete entry. It may also be the case that you have used the same email address to register another runer who has an incomplete entry. As long as you log in to your account and can see that your entry is approved, then you know that you have an approved entry for the event.
The most likely reason is that you have multiple accounts setup with us with different passwords and you are logging into one of your accounts without an entry. Please contact us via the form below to recify this issue.
To withdraw your entry, please login to your My Details account and select 'withdraw' from the options listed underneath your entry.
There are usually 2 codes - one for entries and one for merchandise. Make sure you're using the correct code for the correct discount to be applied.
Try typing the code in individually rather than copying and pasting, taking great care with regard to CAPS and spaces before and after. If it still doesn't work, please contact us using the form below.
Once you have contacted the team using our website contact form, this will be actioned within 21 days and the refund made to your Bank Account. Please therefore check your Bank account in the next week, should you not receive the refund within 21 days then please contact us again.
Please contact us via the website using the contact form,once received this will be actioned within 14 days and the duplicate account deleted.
If you are trying to enter from Spain, we are currently experiencing payment issues.
We have spoken to our payment provider and can confirm that if any money appearts to have been taken from your account it will be returned within the next few days.
In the meantime, could you please transfer the money for the entries direct into our bank account plus £5 to cover the international transaction charge. The details are:
GSi Events Ltd
Sort Code: 09-02-22
A/C Number 10019940
Once you have done this please send an email confirming you have made the payment. We will then approve you entry within a couple of days in receipt of your email so check your My Details Account we will not respond directly.
There is no discount available for this. For group entries you can either enter your group via our website or visit justrunning.com which allows your organisation to pay for and administer entries to your team.
This isn't possible at present as on our system as your entry is already completed and cannot be amended. Perhaps consider processing another entry for your additional dog and a friend or family member.
No each human does not need to have a dog. E.g. you could have 4 people in your group taking part and 2 dogs.
No you do not need to have a dog to take part in the events.
Please can you make sure you check your spam or junk folder to see if the password reset email has been sent in there.
No we do not offer any discounts.
The maximum number of dogs per person is two and you must be able to take part with both. We would therefore advise only entering one dog or asking a friend or family member to enter and join you to ensure both dogs are accompanied at all times.
Please click the 'Reset Password' link above the password box on the My Details login page. You will need to enter your email address and date of birth to reset your password.
We are fully PCI (payment card industry) compliant and all payments are collected on our behalf using a 'hosted payment gateway' provided by Paypoint (who are also fully PCI compliant). If you'd like more information on our systems, please visit https://advancedpayments.pay360.co.uk
You do not need to present a medical certificate to take part.
However, If you have a medical condition that could cause you difficulties during or after the event, please first get clearance from your doctor to participate in the event. For your safety, it is advised that you do not participate in the event if you have had any sickness or symptoms in the past week.
You can assume that this has been lost in the post and we will issue you with a refund.
No this is an on line company so please try and alternative payment card.
Your entry does not appear in the order section which is majoritively for shop/merchandise purchases, it appears in entries.
To unsubscribe from a mailing list, please follow the 'unsubscribe from this list' link at the bottom of the email.
To sign up a child to Dog Jog you simply use the standard entry method - there are no specific child entries.
All you need to do is click here and follow the instructions. We look forward to welcoming you!
We need this to define your entry method, there are different age limits to each event.
This would have to be done via the transfer process during the transfer period, if applicable. If there is no transfer process available or you're out with the transfer period, then this is not possible.
Yes! They cost the same as a standard entry.
Unfortunately once your entry is complete, you cannot add another person to your group. They would have to create a new entry and complete themselves.
No, the fundraing page and the amount of money raised will not be affected.
Currently there is no way of doing this, we need a pariticpant to sign up to our terms and conditions on entry due to health and safety reasons.
No once events reach capacity we are unable to allow any more entrants.
To view our cancellation & postponement policy, please refer to the Terms & Conditions on the event website.
We stongly suggest that all runners wear appropriate footwear to complete our events. We do have a handful of emails about running barefoot and cannot accept any responsibility for injuries caused from running barefoot.
Please read our Warm Weather Advice page here.
Please keep an eye on the shop, if items are out of stock as soon as stock is replenished, this will be updated on line and you will be able to order once again.
Yes however you must ensure your dog is wearing their muzzle at all times throughout the event.
No, this is not possible.
The runner's first name only appears on the event number.
You can complete your virtual challenge at any time, there's no completion deadline.
Yes! You can run anywhere, around your neighbourhood, your local park, on a treadmill. We encourage you to plan your route in advance and ensure you are familiar with this before you set off.
Please read the 'Challenge Preparation' section of your Participant Information Pack (which can be found in your My Details account after entering), which will give you more information and guidance about planning your route and keeping safe during your challenge.
Yes! You can complete your Challenge over multiple days. For example, you could complete a 10K Challenge over 2 days completing 5K each day.
Please read the 'Challenge Preparation' section of your Event Information Pack (which can be found in your My Details account after entering), which will give you more information and guidance about planning your route and keeping safe during your challenge.
Your downloadable participation number is available to download from within you My Details account immediately after you enter. You do not need to use your Event Number to take part in the Virtual Challenge, it is an optional extra included as part of your entry package.
You firstly need to log into your My Details account to tell us you have completed your challenge. We will then send your well deserved Finishers Pack. You should expect your pack within 10 working days after you input the completion details to your account, please note overseas packs may take longer.
Please note, if you are part of a group entry, every person within the group must log in to their account and mark their challenge as complete, not just the person who created the entry. This is to ensure that all packs are dispatched and all group members receive their well deserved finishers pack.
Please read the 'Challenge completed! What's next?' section of your Participant Information Pack (which can be found in your My Details account after entering). This will give you more information about your finishers items.
Yes! This is your challenge so if you'd prefer to complete your challenge distance using a treadmill, that's absolutely fine.
Your Participant Information Pack will be available from within your My Details account in the ‘My Events’ tab.
The Participant Information Pack is designed to help you with your Virtual Challenge, providing you with information such as training plans, route planning, along with safety guidance for completing your Virtual Challenge.
Yes, you are welcome to complete the Virtual Challenge at your own pace.
It's completely up to you if you want to wear your Participant Number. You can print it off and wear it for your activity, you can keep it as a memento or you can choose not to use it at all.
We suggest that you attached your number to the top that you will wear to complete your activity. The easiest way to do this will be to use 4 safety pins in each corner and pin your number to your top.
Top Tip - It's a lot easier to attach your number to your top before you put it on!
If you don’t have a printer at home, why not create your own participant number! This is a great opportunity to get creative and make a bright, colourful participant number with your name and unique community number on it. You can then pin it to your top and wear whilst you complete your Virtual Challenge.
No, you can complete your Virtual Challenge at any location, at any time and on any date after you sign up.
When we postponed the events in early 2020, never could we have envisaged ourselves at the end of 2020 with uncertainty about whether 2021 would see events going ahead.
We are acutely aware of the impact this uncertainty is having on our affiliate charities who, due to the diminished number of fundraising opportunities, are struggling to continue providing key services to those who need it. We are also aware that for many people across the UK, keeping active, exercising, and staying positive are key mechanisms in dealing with the frequently changing environment in which we find ourselves in.
We don't know when events will be able to go ahead again, with different venues taking different approaches to bookings for 2021, we have made the decision the series will not return as physical events in 2021. However, we want to continue doing what we can to support both you and our affiliate charities during this time, and we appreciate that it may take some time for events to return. We are therefore excited to launch the virtual challenge! Here’s a little bit more about it...
Participants are able to select the distance they want their challenge to be, and whether they want to walk, jog or run
Each participant will receive a personalised Participant Information Pack which contains personalised training plans, top tips for safely planning your challenge route, a personalised downloadable event number, and a spectacular audio countdown to set you off in style!
Upon completion of your virtual challenge, participants will log their completion within their MyDetails account and access their finisher’s certificate
The amazing finisher’s pack, which contains a reusable duffle bag, versatile neck scarf, and a shiny keyring medal & lanyard will arrive through the post within 10 days of completing the challenge (this may be longer for our overseas participants)!
Remember to tag us on social media what you’re planning for your virtual challenge so that we can give you a shout out on our channels! We hope to see all you amazing people out there taking on your challenge soon!
Yes, every person within a group entry must log in to their account and mark their challenge as complete, not just the person who created the entry. This is to ensure that all packs are dispatched and all group members receive their well deserved finishers pack.
You will be able to upload the distance completed for your challenge as well as the time it took upon completion.
There is an ability to input your distance when you log your completion and time from within your My Details account.
Please get in touch with us via the online contact form letting us know which item(s) you didn’t receive and we will arrange to have them sent out to you as soon as possible.
You firstly need to log into your ‘My Details’ account to tell us you have completed your challenge. We will then send your well deserved Finishers Pack. You should expect your pack within 14 working days after you input the completion details to your account, please note overseas packs may take longer.
Your Virtual Challenge Certificate will be available to download from your MyDetails account immediately upon logging your completion and you will be added to the Dog Jog Virtual Challenge Finishers List on the website and to the Finishers Map where you will see your name appear amongst the other amazing participants!
Apply for a Charity Entry
Apply for a Charity Entry with one of our Affiliate Charities and the charity then has 21 days, or until Charity Entries close (whichever comes first), to either approve or decline your application before it expires. You will be informed via email of the outcome of your application. If you change your mind while awaiting approval, please log into your MyDetails account and select the option to cancel your application."
This depends on whether you are running on your own standard place OR a charity place, there are two options. Option One – Purchase Your Own Place: You would set up your Just Giving page and choose to raise funds for two charities as you wish. Option Two – Charity Place: If you choose a charity place you can only enter and raise funds for one charity, the charity purchases and pays for your place and it is not possible for this to be split between two charities.
Although lots of participants take part and raise money for hundreds of different charities, you can choose to take part yourself without being linked to a charity.
If you applied for a charity entry and you have received notification that your application has been declined, there are 2 main reasons this may have happened.
1. The charity you wish to run for must review and approve your application within a set timeframe or your application will expire. Please contact your chosen charity directly to discuss this with them if you think this may have happened.
2. Your chosen charity may have chosen to decline your application on this occasion. This may be for a number of reasons and factors. Contact your chosen charity directly to discuss this with them or consider applying for a charity entry with another charity.
You need to inform your Charity directly and get them to withdraw your entry. As long as standard/late entries remain open, you can then purchase an entry directly and still raise funds for the Charity directly. You can still link your entry to your chosen Charity during the entry process.
You can do this either way but if you do it via our Website, your page will then be linked to both our Event and your 'My Details' Account.
No - you need to make sure you enter the Event via our Website and you will only be entered if you receive a 'confirmation' email to tell you, you are an 'approved' entry. If in doubt, please contact your Charity directly to get clarification.
Not every Charity offers this, contact your Charity directly using the Charity information page from within the Event Website, found under the 'Run For Charity' section.
If the Charity you are raising funds for is not an Affiliate Charity of the Event, that is all absolutely fine. However, you will not be able to link your chosen Charity to your 'My Details' Account and you will need to set up your Just Giving page from within the JG Site directly.
Your chosen charity should contact you directly in due course to organise this but if you are concerned please contact your charity to discuss. You can find contact details for your charity via their "Affiliate Charity" page on this website.
If you enter via a Charity Entry this means the Charity have approved you to run for them, meaning you do not have to pay for your entry but you need to raise a minimum amount of sponsorship for the Charity. Therefore you do NOT also have to pay for your own entry. You will need to have received a Charity approved confirmation of entry email from us to ensure you have a Charity Entry.
As you can appreciate we work with over 366 Affiliate Charity so cannot be seen to be donating towards any Charity specifically with regards to contributing to Entry Fees.
This is the amount of money the Charity you have chosen to run for, will expect you to fundraise in return for them giving you a 'free' entry to the race.
This is how much money you think you will be able to raise for a Charity if you are entering via a Standard Entry and choosing to fundraise for them. This is to give the Charity a rough indication of how much money you may raise.
You visit your 'My Details' account and unlink the Charity you have chosen initially. You can then choose to link a different Charity from the Affiliate Charity list.
Please contact your chosen charity directly to discuss this with them. Contact details can be found on their charity page on our website.
You need to contact your Charity directly in order for them to 'withdraw' your entry. You will then be free to apply to run for another Charity.
Yes - you can sign up separately and then create a joint fundraising page on the fundrasing platform of your choice e.g. JustGiving or speak to your chosen charity.
You are more than welcome to fundraise for a personal cause rather than a charity. You should simply enter the event via the Standard Entry method.
No you will not be refunded your entry fee (please see our t's and c's), the best option here is to keep your own standard entry and fundraise for the charity directly by linking your entry to the charity within your My Details account.
If you have deferred your entry to next year, JustGiving does not recommend that you continue using the same fundraising page. This is because it can cause problems with the charity's reporting, and you wouldn't be able to change the event details on your page.
JustGiving recommends building a completely new page for next year's event. If you would like to reuse the old web address just contact JustGiving directly (see email address below) so they can free this up for you. To start building your new JustGiving fundraising page, please follow this link: www.justgiving.com/fundraising-page/Creation
You could update the offline amount on your new page to reflect any donations made to your original page (if you are raising money for the same charity). Here's a guide that will help with this: http://just.ly/Raised-Offline
However if you would prefer to ‘extend’ the duration of your existing JustGiving page, there is a function to do this from within your JustGiving account, please visit https://help.justgiving.com/hc/en-us/articles/200669611-How-do-I-extend-my-fundraising-page-. Please note however if you choose this option you may miss out on important communications from both JustGiving and your chosen charity. Therefore PLEASE contact your Charity directly to inform them you have chosen to extend your existing fundraising page so they can record this information and amend their communications accordingly.
For any further queries with regards to your JustGiving page please contact them directly on [email protected]
Please contact your Charity as soon as possible to discuss this with them directly as they will need to withdraw your entry on your behalf. Please note that you cannot defer your entry to the following year; you would simply need to begin the entry process from scratch when entries for the next year open. Your charity will incur a fee for the withdrawal of your Charity Entry so please do think carefully before entering the event.
Your Event Information Pack will be available from within your My Details account 10 days prior to the event. We will let you know by email when your Event Information Pack is available within your My Details account.
Your Event Information Pack is a document that we, as the event organiser, produce to tell you everything you need to know about the event and is tailored to the specific race distance you are participating in. You do not need to contact your charity with questions about the event, e.g. start time, transport options or to find out when you will receive your event number.
If you have pledged to fundraise for another charity in error you can amend your choice by logging into your My Details account and clicking the "Unlink entry from Charity" link next to your entry. Refresh the page and then you will see a new link appear "Click here to pledge to fundraise for an Affiliate Charity". You can then select your intended chosen charity from the drop down list.
While you reserve the right to withdraw your fundraising pledge going forward, please be advised that the charity you selected in error may have already incurred expense in providing you with a fundraising pack/charity running top etc. We would therefore ask that you carefully consider the implications of withdrawing your fundraising pledge before doing so. If you wish to discuss this with the charity you have selected in error before taking action, please contact them directly via their Affiliate Charity page on this website.
No this is done via your chosen Charity.
You will need to contact the Charity directly, you will find the contact details within the event website under the Charities section.
If you are under the age of 16 you must run with a parent or guardian.